中国马拉松赛事参赛者的满意度测评指数模型的构建     

梁金辉  胡智勇  胡德刚 《首都体育学院学报》2020,(3):233-240

借鉴ACSI顾客满意度测评指数模型,结合中国群众性马拉松赛事的特点,运用探索性因子分析法建立中国马拉松赛事参赛者满意度测评指标体系,基于此,构建中国马拉松赛事参赛者满意度测评指数模型。研究发现:中国马拉松赛事参赛者满意度测评指数模型的指标包括参赛者期望、硬服务质量感知、软服务质量感知、感知价值、参赛者满意度、参赛者抱怨、参赛者忠诚度7个因素。就各个自变量对中国马拉松赛事参赛者满意度的影响路径来看,参赛者对服务的预期通过对软服务质量感知、硬服务质量感知间接正向影响中国马拉松赛事参赛者满意度;参赛者的服务质量感知既直接又间接地正向影响参赛者的满意度,参赛者的软服务质量感知通过硬服务质量感知和感知价值间接正向影响参赛者的满意度,参赛者的硬服务质量感知通过感知价值间接正向影响参赛者的满意度。就各个自变量对中国马拉松赛事参赛者满意度的影响程度而言,参赛者的软服务质量感知对其满意度影响最大,其次依次为硬服务质量感知、服务期望和感知价值。  相似文献   

数据驱动视野下高校智慧图书馆建设及服务规划——兼论“十四五”时期智慧图书馆发展路径     

邵波  许苗苗  王怡 《图书情报工作》2021,65(1):41-46

[目的/意义] 在科研全面数据化和“十四五”规划的背景下，高校图书馆建设方向和路径对教学和科研具有重大影响，本文旨在提出图书馆智慧化转型的下一步落地和实践思路。[方法/过程] 梳理高校图书馆发展现状，解析发展新态势，以数据意识为出发点，尝试构建智慧图书馆在技术、服务、空间等方面的发展方案。[结果/结论] 智慧图书馆的建设应重点在智能设备、智慧服务平台和智慧空间上“下深功”，此外还需在馆员角色和联盟建设上深入思考。  相似文献   

图书馆为区域服务的定位分析与选择     

李东来  李晓辉  何艳 《图书情报工作》2020,64(1):43-49

[目的/意义]梳理图书馆与区域的关系,不以简单的服务与被服务进行限定,而从两者包含与互动来认识图书馆为区域服务。[方法/过程]图书馆为区域服务应该从环境与定位入手,重新分析认识图书馆社会职责、重点任务、服务工作内容。[结果/结论]图书馆是区域的组成部分,应以主体意识来发展自己,完善区域构成。图书馆应遵循定位,选准重点建设,筑牢专业的服务基础,为区域的政府决策、科研开发、产业经济、民众生活等提供信息服务。  相似文献   

人工智能时代情报学发展走向之辨——对本体论、感知论、方法论、服务论的再思考     

曹文振  赖纪瑶  王延飞 《情报学报》2020,39(5):557-564

人工智能相关技术的迅猛发展和逐步普及,使得情报学难以避免人工智能的融合趋势,无论这种融合是主动为之或是被动选择。然而学界对人工智能时代情报学学科的发展走向并未予以充分探讨,大部分研究均将焦点置于大数据与下一代互联网环境中进行论述。本研究将人工智能时代情报学学科走向解构为"本体论""感知论""方法论""服务论"四个论题,对每个论题借由理论面向与实践面向的二分法展开阐释,并从整体视角上提出应在人工智能洪流中找准情报学定位,不能忽视"人"在情报学中的价值以及重视跨学科融合、跨领域应用的发展趋势。  相似文献   

试析农村公共体育服务供给侧结构性改革路径     

孙慧霞 《当代体育科技》2020,(11):16-17

农村公共体育服务供给侧改革有利于缓解公共体育服务供给和需求之间的矛盾,推进农村体育事业的繁荣发展。本文以供给侧结构性改革为视角,概述了当前农村公共体育服务现状,分析了农村公共体育服务供需矛盾的主要表现,提出了农村公共体育服务供给侧结构性改革实践路径。  相似文献   

Engaging mothers with substance use issues and their children in early intervention: Understanding use of service and outcomes     

《Child abuse & neglect》2018

Mothers who use substances need integrated, multi-sectoral intervention services to support substance use discontinuation. We explored mothers’ service use at Breaking the Cycle, an early intervention and prevention program for pregnant and parenting women and their young children in Toronto, Canada. We conducted retrospective analyses of families’ service records and client charts (N = 160). Aims were to 1) describe women’s use of service, 2) examine how early engagement of pregnant women related to postnatal service use, and 3) examine the circumstances in which women ended their service relationship with Breaking the Cycle. Specifically, we examined circumstances at service ending relating to women’s service goals; custody status with children; and global substance-use, parent-child relationship, and child development outcomes. We found that these vulnerable women were actively engaged in many services and for a long duration, early engagement was associated with greater service use, and greater service use was associated with more positive circumstances upon ending service. Results provide support for a relational approach to service that promotes not only the relationship between mother and child, and mother and service provider, but also highlights relationships among staff, between staff and management, and between community partners as integral to effective service delivery. Integrating positive relationships at all levels is critical to support vulnerable families with complex needs.  相似文献   

面向区域创新与产业发展的信息服务实践研究——以中国科学院文献情报中心区域信息服务为例     

贾苹  闫亚飞  郭文姣  刘细文  张超  彭皓  杨雨寒  赵婉雨 《图书情报工作》2021,64(24):24-31

[目的/意义] 随着自主创新战略的提出，科技信息和科技情报在国家科技发展中的基础性作用日益受到重视，开展区域创新和经济发展的信息服务研究与实践，构建面向区域创新和经济发展的信息服务方法体系、实施方案，是十分必要的。[方法/过程] 通过对国内外文献情报机构服务区域创新和经济发展的实践调研，以及中国科学院文献情报中心在"十二五"和"十三五"期间面向省级科学院、中国科学院转化中心、地方政府、园区企业开展区域信息服务的整体设计和服务实践与案例分析，总结归纳中国科学院文献情报中心开展区域创新和经济发展知识服务的特色和成效。[结果/结论] 在实践的基础上提出图书馆面向区域创新和产业发展提供信息服务，进一步拓展了图书馆的服务领域，是图书馆发展的一个生长点，并将在服务内容与服务方式上不断发展完善。  相似文献   

When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage     

《International Journal of Information Management》2020

With the prevalence of digital technologies, various services have grown digitalized. Specific to the marketing section, multichannel has been gradually replaced by omnichannel, which aims to integrate all the physical and digital channels tightly. Although omnichannel has received considerable attention, there is still a dearth of research that theorizes the multi-faceted impacts of digitalization on omnichannel. This study thus extends social cognitive theory (SCT) to the digitalized context and contextualizes the digitalized customer and digitalized environment as mobile identity and channel integration quality, respectively. Moreover, based on the self-regulation process of human agency, we incorporate omnichannel self-efficacy, satisfaction, and habit as the agentic factors to interpret a customer’s conscious (ability and expectancy beliefs) and unconscious (automatic behavioral tendency) decision-making under the omnichannel setting. Through an online survey of 401 omnichannel customers, we find support for all the proposed hypotheses. Implications and limitations of this study are further discussed.  相似文献   

Are quiz-games an effective revision tool in Anatomical Sciences for Higher Education and what do students think of them?     

Kate Wilkinson  George Dafoulas  Hemda Garelick  Christian Huyck 《British journal of educational technology : journal of the Council for Educational Technology》2020,51(3):761-777

  相似文献   

Blockchain and sustainable supply chain management in developing countries     

《International Journal of Information Management》2021

Theoretical, empirical and anecdotal evidence suggests that there are more violations of sustainability principles in supply chains in developing countries than in developed countries. Recent research has demonstrated that blockchain can play an important role in promoting supply chain sustainability. In this paper we argue that blockchain’s characteristics are especially important for enforcing sustainability standards in developing countries. We analyze multiple case studies of blockchain projects implemented in supply chains in developing countries to assess product quality, environmental accounting and social impact measurement. We have developed seven propositions, which describe how blockchain can help address a number of challenges various stakeholders face in promoting sustainable supply chains in developing countries. The challenges that the propositions deal with include those associated with an unfavorable institutional environment, high costs, technological limitations, unequal power distribution among supply chain partners and porosity and opacity of value delivery networks.  相似文献